Verification Process

Here at Get Phone Repairs, we only work with professional phone repair companies. All our partners are verified to ensure the highest quality repairs. We carry out a strict verification process on all our retail partners – this makes sure we only work with the best phone repair companies in your area.

All our phone repair partners must adhere to the following:

Professional Verification

Any phone repair partner joining Get Phone Repairs must be a legitimate company. We perform thorough checks on all our partners before allowing them to join our network – this ensures that they are established, professional and trustworthy phone repair businesses.

After joining the network, our partners continue to be monitored for quality and service, so we can make sure they provide professional phone repairs that exceed our customers’ expectations.

Public Liability Insurance

Any phone repair partner who joins Get Phone Repairs must have valid Public Liability Insurance as well as full Terms & Conditions available to customers. This ensures that in the unlikely event that your phone gets damaged during a repair, your property is covered.

Get Phone Repairs always requires proof of insurance before any partner can join.

Working & Accessible Website

Any phone repair partner who wishes to join Get Phone Repairs must have a working and fully-accessible website (or Facebook Business Page). We value transparency when it comes to the companies we work with, so we require their websites to be kept up-to-date.

This should include current contact details, their shop’s location, a description of services offered as well as any reviews or feedback they receive. These must all be presented in a clear and precise manner.

Great Company Reviews

Our dedicated team researches every phone repair shop that wants to join our partner network. We use a number of websites to vet the online presence of all our repair shops, and we only work with companies that maintain a positive online presence.

All our phone repair companies must have overall positive reviews from their customers. Any negative reviews will be researched and vetted. Companies who engage with any dissatisfied customers and use feedback to improve their service are still eligible to join our network. But all our phone repair shops must maintain a generally positive online presence.

Get Phone Repairs Code of Practice

Any phone repair company that becomes a Get Phone Repairs partner must agree and adhere to the following:

• Contact the customer within 48 hours of any referral.
• Agree to a no-obligation phone repair survey to assess the customer’s problem. This can be conducted either in-store or via telephone/e-mail as necessary.
• Provide an accurate, easy-to-understand phone repair quote.
• If undertaking a phone repair for one of our customers, to ensure all the necessary steps have been taken to perform the repair to professional phone repair standards.
• Ensure all phone shop staff are trained and competent and able to carry out their duties to professional standards.
• Provide excellent customer service throughout the phone repair process and address any concerns or complaints about their service in a professional manner.
• Provide excellent after sales service as required by the customer.
• Have sufficient Public Liability Insurance in place to cover the true value of the customer’s property.

Any phone repair companies which do not consistently adhere to our Code of Practice, or violate the Code of Practice in an extreme manner, may be removed from the Get Phone Repairs network immediately.